FAQ - Library Responses to COVID-19

In line with Tulane's response to the ongoing outbreak of COVID-19, the following measures will be in effect beginning March 16, 2020. Please follow us on facebook and instagram and twitter for continued communication.

Question 1:  Will the Library remain open?

Answer:  The Tulane Libraries will remain closed to the public until further notice. This decision was made in consultation with the university’s COVID-19 response team and in the interest of community health.  Only essential personnel will have building access on an as-needed basis for short periods of time to perform tasks related to instruction or research support. The Libraries continue to provide resources and services online.


Question 2:  How will I return or renew books now that the library building is closed? 

Answer:  All faculty, staff and student due dates for borrowed materials set to expire between now and the end of August have automatically been extended to September 6, 2020.

The book return bin outside the front door of the library is accessible if you want to return books while the building is closed.


Question 3:  How much library material is available online and accessible remotely?

Answer:  The library's digital resources include millions of articles from more than 66,000 online journals, more than 1.3 million eBooks, hundreds of research databases, and substantial collections of streaming media.  Subject coverage among these resources is spread across humanities, social sciences, and STEM disciplines. For information about remote access see the answer to the question below.


Question 4:  What are the directions for remote access? 

Answer:  When a user is outside the campus network and connects through the library web site to library resources such as articles, eBooks, online journals, research databases, and licensed digital collections they are automatically directly to a login screen. (Initially a Microsoft window may pop up that requests a Tulane email address for routing.) 

The login and password for remote access is the same as the user’s Tulane email ID and password. To avoid remote access problems it is important to connect to these licensed resources through the coded links on the library’s web pages rather than directly, say, via Google searches. For more information see: https://library.tulane.edu/services/off-campus-access.

Tulane Information Technology has advised that students returning to countries overseas consider using a Virtual Private Network (VPN) to access Tulane web sites and resources that may be blocked. A VPN software client and Anti-Virus protection client must be installed on your device for VPN remote access. Tulane has a limited number of concurrent VPN connections and users should log off when their work is completed. Note that a VPN cannot be used without first installing Trend Micro, Tulane's Anti-Virus Solution. If you have not installed Trend Micro Anti-Virus Solution, a step-by-step how-to guide is available. For VPN software, see the request form here. Currently some VPN users in China are experiencing problems connecting to some specialized business resources (such as Capital Q and ValueLine). These users can contact the Turchin Business Library for more information at turchin@tulane.edu


Question 5: Can library users who are no longer on campus get research assistance or help accessing library resources?

Answer:  Yes.  At Howard-Tilton Memorial Library, research help and assistance is available via text at (504) 656-4357, email (libref@tulane.edu), and chat

These services will be monitored by library staff Sundays 12 to 5 pm; Mondays through Thursdays 8:30 am to 9 pm; Fridays 8:30 am to 5 pm; and Saturdays 10 am to 5 pm.  (They will be unavailable on the upcoming holiday days April 10 (Good Friday) and April 12 (Easter Sunday).)


Question 6:  With the library closed how can I contact someone to inquire about special collections such as rare or archival materials?

Answer:  Researchers may contact specialcollections@tulane.edu for assistance. For inquiries about special collections in The Latin American Library contact LAL@tulane.edu.


Question 7:  Where can faculty get information about how to link digital resources to their course materials lists in the Canvas course management system?

Answer:  The subject guide for the library's new OpenAthens remote authentication system includes these detailed directions for generating remote access links to library resources.


Question 8:  Can films in DVD format listed as course materials this semester still be made available?

Answer:  Upon faculty request, Media Services at Howard-Tilton Memorial Library will create digital copies of DVD films that unavailable through streaming services. The digital copy can be uploaded to a course page in Canvas and removed at the end of the 2020 spring semester.


Question 9:  Can students and faculty still request materials from other libraries through Interlibrary Loan?

Answer:  Interlibrary Loan services will continue, but only for article requests since articles can be scanned. The library will not be able to facilitiate ILL requests for physical items. To make an Ill article request, login at https://illiad.tulane.edu. Downtown Health Sciences Campus users should make ILL article requests at https://matas-lib.tulane.edu. 
Borrowing or lending returnable items between libraries is becoming more challenging.  Many institutions have taken the same actions in response to COVID 19 as Tulane. In this environment, the library can work with you on an individual basis to determine the best way to meet specific needs.  Your subject liaison librarian is the best person to contact for further details.  A list of our uptown subject liaison librarians is available here and a list of health sciences librarians downtown can be found here.


Question 10:  Where can students go to print?

Answer:  The computer labs in the Decou-Labat Residences (Willow) and in the Lindy Boggs Center remain open.  Please check the IT website https://it.tulane.edu/computer-labs for more information.


Question 11:  Will the Library still provide library instruction sessions for courses transitioned online?

Answer:  Yes. Subject liaison librarians will provide these sessions online in coordination with course instructors, who may find this particularly helpful for instances in which students will need remote access to library resources to complete their coursework.  Instructors can use this form to request a session.